Booking Policies

Booking and Payment

Appointments are available by advance booking only.

A selected appointment time may be held for up to 24 hours. A 50% deposit is required to confirm the booking and can be sent by e-transfer to wittsendwellness@gmail.com.

The remaining balance is due before or at the beginning of the appointment. An appointment is not confirmed until the deposit has been received.

Cancellations and Rescheduling

Deposits are non-refundable, except when a refund is required by law or Witts End Wellness cancels the appointment.

With at least 24 hours’ notice, a deposit may be transferred once to another appointment taking place within 60 days, subject to availability.

Cancellations or requests to reschedule with less than 24 hours’ notice will result in the deposit being forfeited. A new deposit will be required to book another appointment.

Unexpected illness and genuine emergencies will be considered individually. Please contact Brie as soon as possible. Any exception or transfer is at the discretion of Witts End Wellness.

Missed Appointments

If a client does not attend and has not contacted Witts End Wellness, the appointment will be considered a no-show and the deposit will be forfeited.

A client who wishes to book again after a no-show may be asked to pay the new appointment in full when booking.

Late Arrivals

Please arrive no more than 5–10 minutes before your scheduled appointment.

If you arrive late, the experience will still end at its scheduled time so the remainder of the day can stay on track. The full appointment price remains payable.

Arrivals of more than 15 minutes late may need to be treated as a missed appointment if there is no longer enough time to provide the experience safely or meaningfully.

Weather and Farm Conditions

Equine-facilitated experiences take place outdoors and depend on safe weather, footing and farm conditions.

Witts End Wellness will make the final decision about whether conditions are suitable. Experiences may be adapted, postponed or rescheduled when necessary for the safety and comfort of clients, facilitators and animals.

If Witts End Wellness postpones an experience, the client may transfer all payments to a new date or request a refund. No rescheduling fee will apply.

Clients should not assume an appointment is cancelled because of the forecast. Brie will contact the client if the experience needs to change.

Equine Experience Requirements

Forms and Waivers

Required intake forms, participation agreements and waivers must be completed at least 24 hours before the appointment.

Equine participants must complete the insurance-approved waiver before taking part. A parent or legal guardian must complete the applicable minor waiver for anyone under 18.

If required forms are not completed, the experience may need to be postponed until they are received.

Equine Facilitated Wellness

All equine-facilitated experiences are unmounted. No riding or previous horse experience is required.

Participants must:

Wear secure, closed-toed footwear
Dress appropriately for the weather
Follow all safety instructions
Treat the animals, property and other participants respectfully
Arrive free from the influence of alcohol, cannabis or impairing substances
Leave personal pets at home

Witts End Wellness may modify or end an activity if continuing would be unsafe for a participant, facilitator or animal.

Wellness Scope

Witts End Wellness services are intended for education, personal reflection and general wellness support. Quantum wellness scans, ionic foot detoxes, product guidance, coaching and equine-facilitated experiences do not diagnose, treat, cure or prevent medical conditions and are not substitutes for care from a qualified healthcare professional.

Clients remain responsible for their healthcare decisions and should speak with an appropriate professional about medical symptoms, diagnoses, medications or treatment changes.

Products

Natural products and supplements are optional. Recommendations are educational and do not guarantee a particular result.

Unopened product returns are subject to the return policy of the applicable manufacturer or supplier. Opened products cannot normally be returned unless the supplier’s policy allows it.

Privacy and Photography

Personal information is collected only for communication, booking, safety and service delivery.

Photos, videos and testimonials will not be used for promotional purposes without separate permission through the Witts End Wellness Social Media Consent Form. Declining media consent will not affect a client’s ability to participate.

Witts End Wellness Cancellations

If Witts End Wellness must cancel an appointment and cannot offer a suitable alternative, all payments made for that appointment will be refunded.

Client Acknowledgement

By paying the deposit and confirming an appointment, the client acknowledges that she has received, reviewed and accepted these booking policies. These policies do not limit any rights that cannot legally be waived.

Wellness Scope

Witts End Wellness services are intended for education, personal reflection and general wellness support. Quantum wellness scans, ionic foot detoxes, product guidance, coaching and equine-facilitated experiences do not diagnose, treat, cure or prevent medical conditions and are not substitutes for care from a qualified healthcare professional.

Clients remain responsible for their healthcare decisions and should speak with an appropriate professional about medical symptoms, diagnoses, medications or treatment changes.

Products

Natural products and supplements are optional. Recommendations are educational and do not guarantee a particular result.

Unopened product returns are subject to the return policy of the applicable manufacturer or supplier. Opened products cannot normally be returned unless the supplier’s policy allows it.

Personal information is collected only for communication, booking, safety and service delivery.

Photos, videos and testimonials will not be used for promotional purposes without separate permission through the Witts End Wellness Social Media Consent Form. Declining media consent will not affect a client’s ability to participate.

Privacy and Photography

Witts End Wellness Cancellations

If Witts End Wellness must cancel an appointment and cannot offer a suitable alternative, all payments made for that appointment will be refunded.

Client Acknowledgement

By paying the deposit and confirming an appointment, the client acknowledges that she has received, reviewed and accepted these booking policies. These policies do not limit any rights that cannot legally be waived.

Booking Policies

Booking and Payment

​

Appointments are available by advance booking only.

A selected appointment time may be held for up to 24 hours. A 50% deposit is required to confirm the booking and can be sent by e-transfer to wittsendwellness@gmail.com.

The remaining balance is due before or at the beginning of the appointment. An appointment is not confirmed until the deposit has been received.

​

Cancellations and Rescheduling

Deposits are non-refundable, except when a refund is required by law or Witts End Wellness cancels the appointment.

With at least 24 hours’ notice, a deposit may be transferred once to another appointment taking place within 60 days, subject to availability.

Cancellations or requests to reschedule with less than 24 hours’ notice will result in the deposit being forfeited. A new deposit will be required to book another appointment.

Unexpected illness and genuine emergencies will be considered individually. Please contact Brie as soon as possible. Any exception or transfer is at the discretion of Witts End Wellness.

Missed Appointments

If a client does not attend and has not contacted Witts End Wellness, the appointment will be considered a no-show and the deposit will be forfeited.

A client who wishes to book again after a no-show may be asked to pay the new appointment in full when booking.

Late Arrivals

Please arrive no more than 5–10 minutes before your scheduled appointment.

If you arrive late, the experience will still end at its scheduled time so the remainder of the day can stay on track. The full appointment price remains payable.

Arrivals of more than 15 minutes late may need to be treated as a missed appointment if there is no longer enough time to provide the experience safely or meaningfully.

Weather and Farm Conditions

Equine-facilitated experiences take place outdoors and depend on safe weather, footing and farm conditions.

Witts End Wellness will make the final decision about whether conditions are suitable. Experiences may be adapted, postponed or rescheduled when necessary for the safety and comfort of clients, facilitators and animals.

If Witts End Wellness postpones an experience, the client may transfer all payments to a new date or request a refund. No rescheduling fee will apply.

Clients should not assume an appointment is cancelled because of the forecast. Brie will contact the client if the experience needs to change.

Equine Experience Requirements

Forms and Waivers

Required intake forms, participation agreements and waivers must be completed at least 24 hours before the appointment.

Equine participants must complete the insurance-approved waiver before taking part. A parent or legal guardian must complete the applicable minor waiver for anyone under 18.

If required forms are not completed, the experience may need to be postponed until they are received.

Equine Facilitated Wellness

All equine-facilitated experiences are unmounted. No riding or previous horse experience is required.

Participants must:

Wear secure, closed-toed footwear

Dress appropriately for the weather

Follow all safety instructions

Treat the animals, property and other participants respectfully

Arrive free from the influence of alcohol, cannabis or impairing substances

Leave personal pets at home

Witts End Wellness may modify or end an activity if continuing would be unsafe for a participant, facilitator or animal.

Wellness Scope

Clients remain responsible for their healthcare decisions and should speak with an appropriate professional about medical symptoms, diagnoses, medications or treatment changes.

Products

Natural products and supplements are optional. Recommendations are educational and do not guarantee a particular result.

Unopened product returns are subject to the return policy of the applicable manufacturer or supplier. Opened products cannot normally be returned unless the supplier’s policy allows it.

Privacy and Photography

Personal information is collected only for communication, booking, safety and service delivery.

Photos, videos and testimonials will not be used for promotional purposes without separate permission through the Witts End Wellness Social Media Consent Form. Declining media consent will not affect a client’s ability to participate.

Witts End Wellness Cancellations

If Witts End Wellness must cancel an appointment and cannot offer a suitable alternative, all payments made for that appointment will be refunded.

Client Acknowledgement

By paying the deposit and confirming an appointment, the client acknowledges that she has received, reviewed and accepted these booking policies. These policies do not limit any rights that cannot legally be waived.

Wellness Scope

Clients remain responsible for their healthcare decisions and should speak with an appropriate professional about medical symptoms, diagnoses, medications or treatment changes.

​

Products

Natural products and supplements are optional. Recommendations are educational and do not guarantee a particular result.

Unopened product returns are subject to the return policy of the applicable manufacturer or supplier. Opened products cannot normally be returned unless the supplier’s policy allows it.

​

Personal information is collected only for communication, booking, safety and service delivery.

Photos, videos and testimonials will not be used for promotional purposes without separate permission through the Witts End Wellness Social Media Consent Form. Declining media consent will not affect a client’s ability to participate.

​

Privacy and Photography

Witts End Wellness Cancellations

If Witts End Wellness must cancel an appointment and cannot offer a suitable alternative, all payments made for that appointment will be refunded.

Client Acknowledgement

By paying the deposit and confirming an appointment, the client acknowledges that she has received, reviewed and accepted these booking policies. These policies do not limit any rights that cannot legally be waived.